Refund Policy

At HSpedia, we are committed to delivering high-quality, custom digital solutions that begin with careful planning and expert execution from day one. Because of the unique and personalized nature of our services, all payments made to HSpedia are strictly non-refundable.

General Policy

  • All payments are final and non-refundable once work has commenced.
  • This includes all services such as website development, content creation, video editing, branding, social media marketing, and more.
  • We do not offer partial refunds for completed or ongoing work.

Why We Don’t Offer Refunds

  • Custom Work: Every service we provide is unique and tailored — not reusable or resalable.
  • Resource Commitment: From the start, we assign teams, tools, and time toward your project.
  • Digital Delivery: Our deliverables are intangible and cannot be returned.
  • Time-Based Effort: Our billing reflects actual time and effort, not fixed products.

Non-Refundable Scenarios

  • Change of mind after project initiation.
  • Client-side delays or non-responsiveness.
  • Dissatisfaction after approvals or without prior feedback.
  • Duplicate purchases unless reported immediately.
  • Platform or timeline mismatches due to missing client inputs.

What We Offer Instead

  • Transparent milestones and open communication throughout the project.
  • Revisions within scope based on package agreement.
  • Issue resolution in good faith through constructive feedback.

Exceptional Cases (Rare)

Refunds may only be considered if:

  • No substantial work has begun within 7 days of payment.
  • A mutual written agreement is reached to cancel the project.
  • A provable failure or breach has occurred on our end.

All such requests must be submitted in writing to contact@hspedia.online.

Contact & Queries

If you have questions regarding this policy or your project, please contact us at:

contact@hspedia.online

Final Note

By proceeding with payment, you agree to this refund policy. We value your trust and are committed to delivering results that meet your expectations and grow your brand.